KlientaAI ("we", "us", or "our") operates as an internal AI-powered customer acquisition management service. This Privacy Policy explains how we collect, use, and protect information in connection with our services.
1 Information We Collect
We collect information necessary to provide our marketing management services, including:
- Business information provided by clients (business name, location, services, target audience)
- Contact information including email addresses and phone numbers
- Marketing campaign data including ad performance metrics
- Communications sent through our WhatsApp support channel
2 How We Use Information
Information collected is used solely for the purpose of:
- Building and managing customer acquisition campaigns on behalf of clients
- Generating performance reports and insights
- Providing customer support via WhatsApp
- Improving our AI agents and service quality
3 Third-Party Services
Our service integrates with the following third-party platforms to deliver campaigns:
- Meta Ads (Facebook/Instagram) — for social media advertising
- Google Ads — for search and display advertising
- Anthropic Claude API — for AI-powered content generation
- Supabase — for secure data storage
- Meta WhatsApp Business API — for client communications
Each third-party service operates under its own privacy policy. We only share the minimum data necessary to deliver our services.
4 Data Storage and Security
All client data is stored securely using Supabase, a SOC 2 compliant database provider. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
5 Data Retention
We retain client data for the duration of the service relationship and for up to 12 months following termination of services, after which data is securely deleted upon request.
6 Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for data processing
7 Compliance
KlientaAI operates in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
8 Cookies
Our website does not use tracking cookies. We do not use analytics tools that collect personal information from website visitors.
9 Contact Us
For any privacy-related inquiries or to exercise your data rights, please contact us at:
KlientaAI · Surrey, BC, Canada
10 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.